Frequently Asked Questions:
There's a few common questions people have about our service,
if you have any more –
call us on 1300 556 325.
- How long will it take to get your power turned on?
For most locations, we can arrange a next-day connection provided that you lodge your request prior to 9:30am on the day before.
So, if you want to have your power connected on Monday, you would need to lodge your request before 9:30am on Friday.
We can in some instances arrange a connection for a Saturday or at short notice during the week however an after hours fee
may be charged by the service provider.
- What happens after I submit my application?
Once you lodge your application we will call you to verify your request. This is only a short call to make sure that
you're comfortable with us acting on your behalf and to confirm that you are happy with the services you have chosen.
When the call is finished we will contact your chosen suppliers and get your request(s) moving.
- Why does Ray White Connect ask for personal details like ID type and date of birth?
If you were to organise your services with providers directly they would ask you for this information. They and we cannot
proceed with your service request without this information. We do not sell this information to third parties.
- How can you be a free service? What's the catch?
Ray White Connect is a completely free service to customers meaning that we do not charge you in any way. Your service providers
might however charge you normal connection fees. We receive an administration fee from some service providers enabling us
to provide a free service for you.
- Why can't I choose an alternative internet provider?
Ray White Connect endeavours where possible to provide you with a choice of great providers. As we are a licensed Telstra dealer,
we are required to offer BigPond exclusively.
- If I go on to the providers site directly – will their plan be more current or cheaper?
Ray White Connect's products are the same as providers offer you directly. When they updated their pricing and plans – we are notified and do the same.
- Can I cancel or change my connection request?
If you want to amend a connections request - please call us on 1300 556 325 on the same day as you submitted your application.
*Ray White Connect will arrange suitable accommodation and cover out-of-pocket expenses in the event that an electricity connection is not established due to a Ray White Connect error. If a supplier error is the cause of the non-connection, Ray White Connect will work with customers to seek appropriate remedial actions.
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